Median

Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.

With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share.

Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required!

Customers can ask for help and support agents can join their session to see exactly what they’re experiencing.

Median allows you to see what your customers see, all without any downloads, invites, or installs.

You can access Median’s built-in dashboard to view your site's users and visitors in real-time.

Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time.

Median also censors credit card numbers, passwords, and other sensitive information to keep your customers’ information safe and secure.

Using the one-click screen share, you’ll get a pixel-perfect representation of what your customers see on your site in real time.

Median's⁠ interactive screen sharing features encourage interactive collaboration between users and support agents.

You’ll be able to put your mouse on the customer’s screen and help them navigate any webpage.

You can even draw on the page and highlight key features to let customers know the right buttons or links that they should click.

Best of all, you can request permission and take complete control over a user's browser session to click and type on their screen.

Draw on the page and show customers how to resolve their issues with ease.

Because Median allows you to quickly understand and solve user issues, you’ll be able to reduce repeat tickets by teaching customers how to use your product.

You can integrate Median with other chat tools like Intercom, Drift, LiveChat, and tawk.to, to offer better customer support across channels.

And if you run an ecommerce store, you can also help customers add products to their cart and offer assistance during check out.

For seamless onboarding, you can even teach first-time customers how to navigate and troubleshoot FAQs.

Median lets you add screen share to your chat tool, so you can decrease support time and improve customer support across channels.

Helping customers use your site shouldn’t feel like you’re playing charades over the phone. ("This version of the game is called 'Frustration'.“)

Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction.

Resolve customer issues in real time.

Get lifetime access to Median today!